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- Capability outcome
- What competence looks like
- Before you begin
- Course operating model
- Module 1 — Professional communication foundations
- Practical Lab 1 — Baseline communication diagnostic
- Module 2 — Voice, breath and delivery control
- Practical Lab 2 — Delivery control drill
- Module 3 — Articulation, pronunciation and intelligibility
- Practical Lab 3 — Technical terminology briefing
- Module 4 — Message structure and concise thinking
- Practical Lab 4 — Three-level message compression
- Module 5 — Meetings and collaborative communication
- Practical Lab 5 — Facilitate a 15-minute decision meeting
- Module 6 — Executive presence and stakeholder confidence
- Practical Lab 6 — Executive briefing under challenge
- Module 7 — Business storytelling and persuasive evidence
- Practical Lab 7 — Build a two-minute business story
- Module 8 — Presentation design and delivery
- Practical Lab 8 — Ten-minute professional presentation
- Module 9 — Difficult conversations, feedback and conflict
- Applied scenario — Performance expectation conversation
- Module 10 — Interviews, career conversations and professional identity
- Applied scenario — Recorded panel interview
- Module 11 — Cross-cultural, inclusive and accessible communication
- Applied scenario — Global virtual briefing
- Module 12 — Professional communication system and continuous improvement
- Final knowledge assessment
- Capstone — Executive communication portfolio
- Evidence of Capability Record
- Moderation checklist
- Corporate deployment guide
- Official reference set